PRIVACY POLICY

Last Updated: 12/3/2025
Bio Safety Clean ("we," "us," or "our") operates biosafetyclean.com and provides professional water damage restoration, biohazard remediation, and cleaning services. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your information. It also includes disclosures required for A2P 10DLC text messaging compliance.

INFORMATION WE COLLECT

We may collect the following types of information when you visit our website, submit a form, call us, or otherwise interact with us:

1. Personal Information
   Name, phone number, email address, service location, and any details submitted through forms, calls, emails, or SMS.
   
   
2. Service Information
   Property details, remediation needs, project notes, dates and times of service, and related service information.
   
   
3. Automatically Collected Data
   IP address, browser type, device information, pages visited, and general usage data. This may be collected through cookies and similar technologies.
   
   
4. SMS Consent Data (A2P Requirement)
   Opt-in timestamp, opt-out timestamp, phone number, carrier information where applicable, and message interaction history.
   
   

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide water damage restoration, biohazard cleanup, and related services
  
  
• Respond to inquiries, estimate requests, and customer support messages
  
  
• Schedule and manage appointments and projects
  
  
• Send transactional communications, including confirmations and service updates
  
  
• Send optional promotional or educational messages (only with your consent)
  
  
• Improve our website performance and user experience
  
  
• Maintain internal records, reporting, and business operations
  
  
• Comply with legal, regulatory, and safety requirements
  
  

We do not sell your personal information.

SMS COMMUNICATIONS (A2P 10DLC COMPLIANT)

By submitting your phone number through our website forms or by texting us, you may choose to receive SMS messages related to:

• Appointment confirmations and reminders
  
  
• Service updates and follow-ups
  
  
• Estimates and project-related communications
  
  
• Occasional promotional or educational messages related to our services
  
  

Message frequency varies. Message and data rates may apply.

OPT-IN DISCLOSURE

By providing your phone number and submitting a form or otherwise requesting SMS communication, you agree:

"I consent to receive SMS messages from Bio Safety Clean at the phone number provided. I understand that message and data rates may apply and that I can reply STOP to unsubscribe at any time. Consent is not a condition of purchase."

OPT-OUT

You can opt out of SMS messages at any time:

• Text STOP to stop receiving messages
  
  
• Text HELP for help or additional information
  
  

After opting out, you may still receive non-SMS communications related to ongoing or future services, such as phone calls or emails.

SMS DATA USE AND SHARING

We use third-party providers and carriers to deliver SMS messages. These providers process phone numbers and message content only to the extent necessary to provide messaging services. We do not share your phone number with unrelated third parties for their own marketing purposes.

HOW WE SHARE INFORMATION

We may share your information in the following limited circumstances:

• Service Providers: With trusted vendors and contractors who help us operate our business (for example: website hosting, scheduling tools, messaging platforms, and payment processors). They are permitted to use your information only to provide services to us.
  
  
• Legal and Safety: When required by law, regulation, legal process, or governmental request, or when we believe it is necessary to protect the rights, property, or safety of Bio Safety Clean, our customers, or others.
  
  
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.
  
  

We do not sell, rent, or trade your personal data.

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to:

• Help the website function properly
  
  
• Understand how visitors use our site
  
  
• Improve performance and user experience
  
  

You can typically control cookies through your browser settings. If you disable cookies, some features of the site may not function correctly.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain your information for as long as necessary to:

• Provide requested services
  
  
• Maintain business and legal records
  
  
• Resolve disputes and enforce our agreements
  
  
• Comply with applicable laws and regulations
  
  

When information is no longer needed for these purposes, we may delete it or anonymize it.

YOUR CHOICES AND RIGHTS

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
  
  
• Request corrections or updates to your information
  
  
• Request deletion of your information, subject to legal obligations
  
  
• Opt out of marketing communications, including SMS messages
  
  

To exercise these rights or make a privacy-related request, contact us using the information in the Contact Us section below.

CHILDREN'S PRIVACY

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

THIRD-PARTY WEBSITES

Our website may link to other websites that we do not control. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing them with any personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes signifies your acceptance of the updated Privacy Policy.

CONTACT US

If you have questions about this Privacy Policy or our privacy practices, or if you would like to make a request regarding your personal information, please contact us:

Bio Safety Clean
Phone: (866) 587-1020
Email: biosafetyclean@yahoo.com
Website: https://www.biosafetyclean.com